Dear Matt,
You are a presumptious boy, aren't you? How dare you say that we have no respect for the product or the customer? Are you effing KIDDING ME?! I promise you that you will not find another company as large as this one is that caters to their customers the way we do! Have you any idea who you just said that to? The Vice President of this department is a pioneer in customer service. His focus has always been you. When something doesn't ship well, we work with the vendor on the packing. No where else will you find service this quick. No one else tries harder to get shipments there undamaged. If you've been around for any amount of time, you've seen the changes happening, and received the surveys that go out regularly to find out how you feel about it. How DARE YOU? Why don't you GO THERE and see for yourself what is happening there? These people are working their butts off. Our equipment is very sophisticated. At any given moment, anyone there can tell you exactly what's happening right then.
I am so upset with what I read. What you said is just so off base. If that's the way you really feel, go there and see for yourself how much NON CARE is going into getting your shampoo to you. You owe us an apology. You really do. I'm not being an asshole, but you are uneducated about what you just said. You spoke from a very limited perspective. I certainly hope that the person you sent that to first helped to enlighten you, but I'm not holding my breath.
Mean people suck.
And for the record, I was feeling perfectly judgemental myself today. That was a good reminder that I have a limited perspective too.
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